Get In Touch

Want To Get In Touch? We’d Love To Hear From You.Here’s How You Can Reach Us...

Get In Touch

Want To Get In Touch? We’d Love To Hear From You.Here’s How You Can Reach Us...

  • Email Us

    Sometimes you need a little help.
    Don't worry...we’re here for you.

  • Call Us

    Call/text us at +1(347) 566 -1988
    From 9:00am to 5:00pm PST(GMT+08:00)

OR STAY CONNECTED WITH US

Contact Us

Fill out the form and we’ll get back to you within 24 hours.

Frequently Asked Questions

  • Shipping

    • Do you ship to PO boxes?

      Yes, we can ship to P.O. Boxes or APO/FPO addresses with the standard shipping method. But it will be a little delay. So we suggest you use a physical address for a quicker and safer delivery.
    • Do you ship internationally?

      No, we only ship the US areas.
    • What are your shipping methods?

      Orders normally ship with USPS. And it generally takes 1-2 business days to process before they are shipped. The delivery time normally takes 3-8 business days. You can track your package by logging into your Mejosi account or check the shipment email.
    • Can I change my shipping address?

      The address can be changed only when the order has not been sent out. So please double check your shipping address and make sure it is correct after you receive the order confirmation email.
    • How long about delivery?

      Shipping Type Processing Time Cost Estimated Delivery
      US Standard Shipping 1-2 business days 5.95 (FREE AT $35) 3-8 business days
      US Expedited Shipping 1-2 business days 14.95 4 business days
    • How do I track my parcel?

      A shipment email will be sent to you automatically once the order has been sent out. If you can not find the tracking information, please email us at [email protected].
    • What can cause delays?

      Delays to your order may occur due to unforeseen circumstances at the local post office, postal strikes, customs clearance, border security, public holidays, or weather. We take no responsibility for shipping or delays occurring outside of our control.
      Immediately contact the carrier if your tracking information says delayed. Typically this means additional information is needed to deliver your package. If they are unable to deliver your package, please contact [email protected] with the issue, order number, and correct shipping address.
    • What can I do if my package was lost?

      Mejosi is not responsible or obligated to replace or refund packages delivered to the address provided at checkout. If a package is marked “Delivered,” please first check your order to ensure the shipping address provided was correct. If the address provided was correct, contact the local logistics company responsible for delivering the package (shown on the shipment email). After describing the situation and providing tracking, they will be able to assist you in recovering your package. If they can not help you, please contact us at [email protected] for help.
  • Return

    • What is your return policy?

      If you were not satisfied with our products, please simply contact us within 60 days timeframe, all you'll need is your Order Number. Then we'll send you a Return Authorization Number (RMA) along with return or exchange instructions.

      We will process one exchange per order. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. The refunds will be issued to the original payment method for your convenience. Unfortunately, we cannot refund your original shipping charges.

      If you're looking to exchange your product(s), we will need the tracking number of the returned products before sending out the replacement item. Once the item is scanned by the courier your replacement will be processed.

    • Why do you have such a flexible return policy?

      We hope to build trust with our customers and create a relationship for the long term. Customer satisfaction is always our main goal.
    • What should I do if I receive the wrong product?

      We are sorry about the hassle that might cause. All you need to do is contact us via customer service email: [email protected] - attach a photo of what you received and we’ll arrange the correct products ASAP!
    • How do I apply a return or exchange?

      If you were not satisfied with our products, simply email us within 60 days of purchase with your order number at [email protected] for an exchange or return. And we'll send you a Return Authorization Number (RMA) along with return or exchange instructions.
    • I ordered an item and I do not like it. What should I do?

      We definitely want to make sure you have a product that works for you! If you feel some other products(same price) would work for you, we recommend initiating an exchange through our website. You can do so here. If the price was not the same, we offer returns with the option of store points so that you can get your full money back and place a new order on our website for something else.

      We will process one exchange per order. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. The refunds will be issued to the original payment method for your convenience.

      If you need any help, please feel free to contact us at [email protected].

    • Can I return products that used?

      Please email us within 60 days of purchase with your order number at [email protected] for an exchange or return. We will do our best to take care of you and treat you fairly. We hope that our customers treat us fairly as well. From time to time, we may not accept a return.
    • Can I return everything?

      We do our best to accommodate most returns, but in some cases, we cannot accept a return. However, if you're having a request, we would love the opportunity to make it right for you.

      Please simply contact us within 60 days timeframe, all you'll need is your Order Number. Then we'll send you a Return Authorization Number (RMA) along with return or exchange instructions.

      We will process one exchange per order. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. The refunds will be issued to the original payment method for your convenience. Unfortunately, we cannot refund your original shipping charges.

      If you're looking to exchange your product(s), we will need the tracking number of the returned products before sending out the replacement item. Once the item is scanned by the courier your replacement will be processed.

      If you need any help, please feel free to contact us at [email protected].
    • Do I have to pay shipping postage for a return or exchange?

      We offer a return or exchange free of charge if the product is incorrect or faulty. Or please kindly understand the return shipping cost should be paid by the buyers.
    • How long does it take to process an exchange?

      For exchange, the new items will be processed within 1-2 business days of receipt of your parcel.
    • How long does it take to process a refund?

      We will process the refund once we receive the returned package. Your refund will be issued to your original payment account in 3-5 business days.The credit should appear on your next statement, depending on the issuing bank or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.
    • The amount of my refund seems odd. What should I do?

      There are a few factors that may impact the amount of your refund: discounts applied to your order, the $5 return processing fees, original shipping charges not refunded, initial taxes paid on an order. If none of these factors seems to be impacting your refund amount, email us at [email protected] so that we can have a look.