-We only ship the US areas.
-Free standard shipping at $35.
-A confirmation email will be sent to you once your order is placed.
-Normally orders ship within 48 hours; however, during special events order processing time can take 3-8 business days. When your order ships, a shipment email with a tracking link will be sent to you. The tracking information will update within 48 hours.
|US Standard Shipping
||1-2 business days
||5.95 (FREE AT $35)
||3-8 business days
|US Expedited Shipping
||1-2 business days
||4 business days
Do you ship to PO boxes?:
No, please note P.O. Boxes and APO/FPO addresses are not available.
Do you ship internationally？
No, we only ship the US areas.
How do I track my parcel?
A shipment email will be sent to you automatically once the order has been sent out. If you can not find the tracking information, please email us at [email protected]
What are your shipping methods?
Orders normally ship with FedEx, UPS, or DHL. Orders generally take 1-2 business days to process before they are shipped. The delivery time normally takes 3-8 business days. You can track your package by logging into your Mejosi account or check the shipment email.
Can I change my shipping address?
The address can be changed only when the order has not been sent out. So please double check your shipping address and make sure it is correct after you receive the order confirmation email.
Can I cancel an order once it has been shipped?
No, we are sorry that you can not cancel the order once it has been shipped out.
What can cause delays?
Delays to your order may occur due to unforeseen circumstances at the local post office, postal strikes, customs clearance, border security, public holidays, or weather. We take no responsibility for shipping or delays occurring outside of our control.
Immediately contact the carrier if your tracking information says delayed. Typically this means additional information is needed to deliver your package. If they are unable to deliver your package, please contact [email protected]
with the issue, order number, and correct shipping address.
What can I do if my package was lost?
Mejosi is not responsible or obligated to replace or refund packages delivered to the address provided at checkout. If a package is marked “Delivered,” please first check your order to ensure the shipping address provided was correct. If the address provided was correct, contact the local logistics company responsible for delivering the package (shown on the shipment email). After describing the situation and providing tracking, they will be able to assist you in recovering your package. If they can not help you, please contact us at [email protected]