We understand that not every purchase works out, which is why we offer a 60-day return and exchange policy to guarantee 100% satisfaction.
Return or Exchange
If you were not satisfied with our products, please simply contact us within 60 days timeframe, all you'll need is your Order Number. Then we'll send you a Return Authorization Number (RMA) along with return or exchange instructions.
We will process one exchange per order. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. Your funds will be issued to the original payment method for your convenience. Unfortunately, we cannot refund your original shipping charges.
If you're looking to exchange your product(s), we will need the tracking number of the returned products before sending out the replacement item. Once the item is scanned by the courier your replacement will be processed.
We will process the refund once we receive the returned package. Your refund will be issued to your original payment account in 3-5 business days.The credit should appear on your next statement, depending on the issuing bank or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.
We are sorry that gift cards cannot be returned. Questions? Email us at [email protected]
Please note, products from a set cannot be refunded separately, we must receive the entire set before we are able to issue you a refund or arrange the exchange.
1. I ordered an item and I do not like it. What should I do?
We definitely want to make sure you have a product that works for you! If you feel some other products(same price) would work for you, we recommend initiating an exchange through our website. You can do so here. If the price was not the same, we offer returns with the option of store points so that you can get your full money back and place a new order on our website for something else.
We will process one exchange per order. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. The refunds will be issued to the original payment method for your convenience.
If you need any help, please feel free to contact us at [email protected]
2. Why do you have such a flexible return policy?
We hope to build trust with our customers and create a relationship for the long term. Customer satisfaction is always our main goal.
3. Can I return products that used?
Please email us within 60 days of purchase at [email protected] for an exchange or return. We will do our best to take care of you and treat you fairly. We hope that our customers treat us fairly as well. From time to time, we may not accept a return.
4. Do I need to pay return shipping cost?
We offer a return or exchange free of charge if the product is incorrect or faulty. Otherwise please kindly understand the return shipping cost should be paid by the buyers.
5. How long does it take to process an exchange?
For exchange, the new items will be processed within 1-2 business days of receipt of your parcel.